Muncaster Castle Privacy Policy
Last Updated March 2009

At Muncaster, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognise that privacy is an important issue. We have developed this Privacy Policy (this "Policy") to explain our practices regarding the personal information we collect when you visit this site. Some jurisdictions also require notice concerning other means of collecting personal information; for those jurisdictions, this Policy also explains our practices regarding personal information obtained from sources other than our websites, such as written or verbal communications or information collected when you visit one of our properties.
Please read this Policy carefully before submitting personal information about you to us.
Personal Information We Collect
From various places where our visitors can “interact” with our businessesAt every touch point or guest interaction, we may collect personal information. This “interaction” may be face to face, via our leaflets/literature or similar, or “virtual” interaction through our websites or interactive computers on site. In addition to any other information you may choose to provide to us, this personal information may include: your name and contact information; date of birth; preferred communication methods; business name, title and business address; credit card details, including the three-digit code that appears on the back of your credit card; date of arrival and departure; room and holiday preferences and travel history. We may also record details on joint travellers, including their names, and their age.
In addition we collect other personal information when you interact with Muncaster Castle and it’s hotels in various ways such as:

• When you register for a our e-newsletter

• When you join our ‘Friends of Muncaster’ scheme, we will also ask you to indicate whether you are over 18 years old, and record a membership number and address. Also, when you book online, we may ask for additional specific account information such as corporate account number, or travel agent number.

• From time to time, this site may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for the recipient's name and email address, along with the text of any message you choose to include. By using this feature, you warrant that you are entitled to use and provide us with the recipient's name and email address for this purpose.

Use of Personal Information Collected About You

We use your personal information to provide the services you request from Muncaster such as to facilitate: reservations; purchases from the online shops; membership in the ‘Friends of Muncaster’ scheme; and other transactions. We also use the personal information to provide you with information about meeting and event planning and access to specific account information for administrative purposes. In addition, we may use the information to: improve our services; provide you with the expected level of hospitality; and ensure the site is of interest to you. We also use details to send you newsletters, promotions and featured special offerss, and to conduct online surveys, prize draws, and other contests via email, telephone or post. If you apply for employment with us, we use the personal information you supply to process your job application.

How We Share Personal Information

We endeavour to provide you with the same level of service that you have come to expect at Muncaster. To provide this service, we may share your personal information with other members of the Muncaster Family of companies including our managed hotels and holiday cottages. Although the data protection laws in various countries may not be as comprehensive as those in your own country, Muncaster will take appropriate steps to ensure that your personal information is handled as described in this Policy.

• Muncaster Family of companies: We may share personal information within the Muncaster Family of companies that may jointly use the personal information for the purposes described above. Muncaster Visitor Management Limited is the party responsible for the management of the jointly used personal information.

• Franchised Hotels, Managed Hotels: We may share personal information with franchised hotels, hotels that we manage but do not own in order to provide you with services.

• Group Events or Meetings: If you visit us as part of a group event or meeting, information collected for meeting and event planning may be shared with the organisers of those meetings and events, and, where appropriate, guests who organise or participate in the meeting or event.

• Business Partners: From time to time we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some prize draws, competitions or contests on our site with other companies or we may provide prizes for contests sponsored by other companies. If you enter one of these contests, we may share your information with our co-sponsor or the third party sponsor.

• Onsite Services: We may share personal information with providers of onsite services that provide services such as spa treatments, golf or dining experiences at a restaurant.

• Service Providers: We rely on service providers to provide certain products and services, such as credit card billing, and reservations services, providing services in connection with our websites, including communicating news and delivering promotional and transactional materials via email and direct mail, processing credit card transactions, data hygiene and enhancement services and administering prize draws, competitions and customer surveys for which it is necessary to provide personal information. Muncaster will not disclose personal information to service providers.

• Other: In addition we may disclose personal information, with or without prior notice to you, in order to: (i)comply with applicable laws; (ii)respond to governmental inquiries or requests from public authorities; (iii)comply with valid legal process; (iv)protect the rights, privacy, safety or property of Muncaster Castle, site visitors, guests, employees or the public; (v)permit us to pursue available remedies or limit the damages that we may sustain; (vi)enforce our Site Usage Agreement; and (vii)respond to an emergency.

Sensitive Information

The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you exclusively to serve you better and meet your particular needs.

Personal Information From Children

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Non-Personal Information

When you visit and interact with this site, Muncaster and third parties with whom we has contracted to provide services to us, may collect non-personal information (for example, a catalogue of the site pages you visit).

As with many other sites, our site may use "cookies" or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and/or to analyse your visiting patterns. Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our site. If you want to remove cookies at any time from your computer, you can delete them using your browser (consult your browser's "help" menu to learn how to delete cookies).

We also may collect data by using "pixel tags", "web beacons", "clear GIFs" or similar means (collectively, "pixel tags") that allow us to know when you visit our site. Through pixel tags, we obtain non-personal information or aggregate information (i.e., the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you came from) which can be used to enhance your online experience and understand traffic patterns.

In addition, we may use third party advertisers to serve advertisements on the Sites. Please note that these third party advertisers also may use cookies, pixel tags and other technologies, among other things, to enable such third party advertisers to record which ads your browser has seen and which site pages you may have been viewing when the ads were delivered. Muncaster Castle does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

Because non-personal information does not personally identify you, we may use or disclose such information for any purpose. In some instances, we may combine non-personal information with personal information (such as embedding e-mail addresses in cookies). If we do combine any non-personal information with personal information, the combined information will be treated by us as personal information in accordance with this Policy.

Links to Third-Party Websites

Our site may contain links to third parties' websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information on third party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Protecting Personal Information

Muncaster Castle will take appropriate measures to: (i)protect personal information collected against unauthorised access, disclosure, alteration or destruction, and (ii)keep personal information accurate and up-to-date, consistent with applicable law. We also seek to require our affiliates and service providers to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use technology to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

Changing Personal Information

If you have registered for a Friends of Muncaster membership, the information you provided to us at the time of registration may be updated by contacting us at our postal address.

To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct, and/or suppress personal information about you that we maintain in our active database. We will make all required updates and changes within the time specified by the applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to the following address: Muncaster Castle Privacy Department, Muncaster Castle, Ravenglass, Cumbria, CA18 1RQ. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.

In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that Muncaster cease the use of personal information about you on the grounds that such personal information was acquired by unjust means or used in violation of law by sending your written request to Muncaster Castle Privacy Department, Muncaster Castle, Ravenglass, Cumbria, CA18 1RQ. We will seek to honour those requests consistently with applicable law.

Retaining Personal Information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.

Choices - Marketing Lists

If you have given us your contact information (postal address, fax number, email address or phone number), we may want to inform you about our services or invite you to events by email, telephone or post.
If you prefer not to receive marketing materials from us, you may change your preferences at any time by: (i)sending us an email to info@muncaster.co.uk; (ii)writing to us (and include your email address) at Muncaster Castle Privacy Department, Muncaster Castle, Ravenglass, Cumbria, CA18 1RQ; or (iii)using the unsubscribe function in the email you receive from us. We will update your preferences as soon as reasonably practical.

Please note, however, that if you "opt out" as described above, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information (i.e., to which we have already provided your personal information as of the date of your opt-out request).

Other Information

• If you choose to apply online for employment with Muncaster, you will also have the opportunity to send your CV in electronic form, information on education and employment history, desired salary scale, working permits, and any other information you feel is relevant to your application. If you apply for employment online, any information about you which is obtained by us during the application process may be retained by us for purposes of considering your application for employment, as well as for more general management and research purposes.

Policy Modifications

We may modify this Policy from time to time. When we make material changes to this policy we will post the revised policy on the homepage of our site. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the site. Use of the site following such changes constitutes your acceptance of the revised Policy then in effect.

Questions

If you have any questions about this Policy or how Muncaster Castle processes your personal information, please contact us by email to info@muncaster.co.uk or by post to Muncaster Castle Privacy Department, Muncaster Castle, Ravenglass, Cumbria, CA18 1RQ.