Careers & Volunteering

Muncaster Castle and Pennington Hotels are family run businesses offering a range of paid and volunteer openings. Career or volunteer, customer facing or behind the scenes, working for us offers days which are rarely dull alongside committed and friendly team members. If you have the enthusiasm and commitment to work in an award winning attraction or a top hotel or inn in the Western Lake District, we’d like to hear from you.

Agencies please note: we will not accept any applications from agencies, nor do we want/require any agencies to fill our vacancies.

Muncaster are positive about employing people with disabilities.

We're Hiring!
Positions Available At Muncaster Castle & Pennington Hotels

Part Time Receptionist

Muncaster Castle is a family tourist attraction set 5 minutes away from Ravenglass in the Western Lake District. The attraction comprises of a Hawk & Owl centre, a meadowvole maze, 3 on site shops, a café, 77 acres of gardens and a Castle. The attraction is family run and we are looking for an enthusiastic people’s person to join our seasonal team at Muncaster. The correct candidate would be working on reception and covering lunches in the shops. The exciting role means you’ll be involved in all of our special events and will be required to work at weekends. The main responsibilities will be as below;

• Use various computer programmes, with training, to take accommodation bookings, sell tickets, produce reports and update calendar
• Book in group visits and meet and greet coach tours
• Answer and direct phone calls
• Monitor and order office supplies
• Provide general support to visitors
• Prepare and monitor invoices
• Carry out administrative duties such as filing, typing, copying, scanning etc.
• Write letters and emails on behalf of other office staff
• Cover the reception desk, greeting and assisting visitors to the office
• Greet and check in accommodation guests
• Reply to email, telephone or face to face enquiries
• Receive, sort and distribute the mail
• Being responsible for processing cash and card payments
• Answering queries from customers
• Reporting discrepancies and problems to the supervisor
• Dealing with customer refunds
• Keeping the reception clean and tidy
• Keeping up to date with special promotions

The personal skills that are required for the job:
• Having a friendly and engaging personality
• Comfortable working with members of the public
• Should have a confident manner
• Must be helpful and polite
• Able to work as part of a team
• Should be of a smart appearance and articulate
• Please note that weekend working will be required

Relevant qualifications:
Your experience and attitude are more important than formal qualifications

To apply, please email your CV to retail@muncaster.co.uk

Volunteer at Muncaster

The last 12 months have been amazing, exciting and extremely rewarding but we could never have achieved so much progress without the help of our fabulous Volunteers.

In the Castle itself, because of the gift of their time, Volunteers have been able to help catalogue, transcribe, research and conserve the artefacts of Muncaster. Our Volunteers love to interact and chat with our visitors, which they tell us “totally enhances the visitor experience”.

Within the Hawk and Owl Centre there are Volunteers who assist with marshalling at the two daily flying displays and the care of the birds. Gardeners who share their love of the outdoors and plants help us by volunteering their time in the Gardens and maintaining the beauty that is Muncaster.

Volunteering at Muncaster is a two-way process. Our helpers are able to satisfy their own passions and interests and learn new skills from our staff whilst we are able to provide good customer service and accomplish so much more with the efforts of such dedicated teams.

Volunteering can comprise of a specific commitment each week in the Castle, Hawk and Owl Centre or Gardens or simply providing an extra pair of hands during our busy events which take place throughout the year. The opportunities are endless. Just tell us how you would like to help.

To our existing team, thank you for all your hard work and to our future team here’s to more exciting discoveries and achievements to come.

If you would like to find out more or request an information/application pack sent to you, please contact our volunteer coordination team headed by Sharon Arrowsmith by email at curator@muncaster.co.uk or call 01229 717614

You can view our volunteer application packs below for more information on each of our volunteer opportunities for 2020. Alternatively you can print off and fill in by hand and return as a paper copy by hand or post. We are positive about volunteers with disabilities.