A number of the processes we have undertaken and enhancing are below:



  • Hand Sanitizer units available to our guests in public areas and additional available
  • Protection Screens
  • Cashless payments only
  • Room keys will be sanitised prior to arrival and following departure
  • Rigorous cleaning processes to include full deep cleans rooms and public areas
  • Increased space between tables in our restaurant
  • Full restaurant booking system to include breakfast – new technology may be used to make booking and ordering easier
  • We have introduced a “Grab & Go” breakfast option which again reduces contact
  • All of our teams have and will receive a full brief and re induction process and are being kept up to date regarding the requirements of the processes involved in the reopening
  • Housekeeping policies have been updated to reduce contact.
  • Additional deep cleans between guests but no daily servicing - we will refresh rooms if requested during a stay of over 2 nights
  • All of our teams are issued with the relevant PPE and complete daily temperature checks
  • Social distancing of 1 plus meters and where possible a one-way system in operation
  • All bookings for food takeaway and restaurants are operated on a timed basis to help social distancing rules
  • All in house cleaning policies and operations have undergone a full review
  • All of our company policies have been updated and enhance to comply with new restrictions

Should you need further clarification of any of the above details, please do not hesitate to contact us on: 01229 717222